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Customer Service
Customer Service Representative
Support patients and families by answering calls, scheduling appointments, and resolving questions with professionalism and care.
Job description
Our client, a growing healthcare services organization, is seeking a friendly and dependable Customer Service Representative to serve as a first point of contact for patients and families.
This is a great opportunity for someone who enjoys helping people, stays organized in a fast-paced environment, and takes pride in delivering excellent service.
Responsibilities
- Answer inbound calls and respond to customer inquiries promptly and courteously
- Schedule, confirm, and reschedule appointments
- Accurately document interactions and update customer records
- Route escalations to the appropriate department
- Maintain confidentiality of sensitive information
Requirements
- High school diploma or equivalent
- 1+ year of customer service or call center experience preferred
- Clear, professional communication skills
- Basic computer skills and typing proficiency
- Ability to pass pre-employment screening